Platform staff
Personas
Support many institutions without mixing their work
Platform packs are for Track Clean staff. They may see a global strip and tenant tools. Campus operators should not need this for day-to-day work.
Feature map
| Feature | Purpose |
|---|---|
| Tenants | Create or inspect institutions during sales and handover |
| Docs | Edit this public handbook when docs:manage is granted |
| Campus Ops | Jump into a tenant’s Operations only when supporting that school |
Support flow
- Confirm you are on the correct institution before changing anything.
- Prefer training the campus lead over doing weekly triage yourself.
- Keep hosting secrets and private runbooks out of this public handbook.
- Update operator MDX when product flows change, then verify CTAs still open the right screens.
Try this: Write down who holds platform access versus campus operations access. Review that list every semester.